Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your product to request a return.

For a product to be eligible for return, it must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start the return process, you can contact us at info@aminalayla-dubai.com.

If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Products returned to us without a prior return request will not be accepted.

You can always contact us with any questions regarding returns at info@aminalayla-dubai.com.

Damages and Problems
Please inspect your order upon receipt and contact us immediately if the product is defective, damaged, or if you received the wrong product, so that we can assess the problem and correct it.

Exceptions / Non-returnable products Certain types of products cannot be returned, such as perishable products (e.g., food, flowers, or plants), customized products (e.g., special orders or personalized products), and personal care products (such as cosmetics). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or concerns about a specific product. Unfortunately, we cannot accept returns of discounted products or gift cards.

The fastest way to ensure you get what you want is to return the product you have, and once the return is accepted, purchase the new product separately.

14-day cooling-off period in the European Union
Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel your order or return it within 14 days, for any reason and without justification. As mentioned above, the goods must be in the same condition as when you received them, unused or unworn, with tags attached, and in their original packaging. You will also need the receipt or proof of purchase.

We will notify you once we have received and inspected your return, and let you know whether or not the refund has been approved. If approved, your refund will be automatically processed to your original payment method within 10 business days. Please remember that your bank or credit card company may take some time to process and post the refund. If more than 15 business days have passed since your return request was approved, please contact us at info@aminalayla-dubai.com.

Below you will find the average delivery time for all our parcels:

- Once the request is submitted, we need 1-3 business days to process it. Within a week

It takes one business day, but if you place your order on a Friday evening or over the weekend, it may take a little longer.

- Once your order has been processed, it will be shipped and delivery will take an average of 8 to 12 business days.

We strive to make the ordering and delivery process as easy as possible for our customers. However, if you have any further questions or inquiries, please do not hesitate to contact our customer service team. Here is an explanation of how your order is processed and delivered. Placing an order with Audrey and Brandon is very simple. First, go to the product page and add the product you want to your shopping cart. To do this, click on the black "Add to Cart" button. It is important to check that you have selected the correct options. If everything is correct, click on the "Proceed to Checkout" box. On the information page, you will need to enter the correct address details. Make sure all the information is correct. When this information has been filled in correctly, you can click on the "Continue to Shipping" button. On the "Shipping" page, you can check the address details you have entered. We would also like to point out that every shipment is sent completely free of charge. As a token of our appreciation to our customers, we always bear the shipping and delivery costs. You can now proceed by clicking on the "Proceed to Payment" box. In the payment options, you can choose between different payment methods. At hellostella.com, all payment options are SSL-encrypted, which means you can always rely on a secure payment environment.

- Klarna (deferred payment)

- Credit card (AMEX, Mastercard, Maestro, Visa)

- PayPal account

- EPS

- Immediately

Once you have selected the correct payment method, you will need to click on the "Complete Order" box and you will be redirected to your chosen payment method. Follow the instructions on this page to complete your order. If you encounter any unexpected problems with your order, you can always contact us.

Shipping cost:

We cover the shipping costs for every order. All our products are delivered to your doorstep 100% free of charge. There is also no minimum order quantity. Shipping your order Have you found the perfect look or accessory on our website? Then you want to enjoy it as soon as possible! That's why we make sure to process and ship your order as quickly as possible. To ensure that we can offer fair prices for our products, we choose to collect parcels in bulk and ship them all at once once we have reached the minimum quantity. We hope you understand and are willing to help us create a better and healthier world.

Please note: Like many other online stores, we are extremely busy and there may be delays due to the coronavirus crisis. Please take this into account when placing your order. We will do our best to ship your order as quickly as possible.

To ensure your order is shipped today, please contact us via email. Our service team will be happy to advise you on the right solution.

Please note that we do not offer free returns, and fees apply for this service.
Returns
Can I return my order?
Yes, you can.
If you are not satisfied with the products you ordered, you can return them
within 30 days of receipt.
In this case, the order must meet the following conditions:
1. The order still contains all the appropriate parts and components, and the packaging has
arrived exactly as it was when it was shipped.
2. It is clear that the product has been handled normally, and does not include breakage resulting from careless handling.
3. Products requiring special care have been thoroughly cleaned before the return process begins.
.
4. A defect in the product was discovered immediately upon receipt.
5. We reserve the right to charge the customer for shipping costs.
6. Returns will be processed within 7 business days, and if the conditions are met, the return will be officially recognized during this period.
*We reserve the right to refuse returned items if we suspect that the items have been used or damaged through no fault of our own.
How do I return my order?
If your order meets the above conditions, you will need to do the following to initiate
the return process.
-Send an email to: info@aminalayla-dubai.com. 
-Make sure the email contains the following:
Order number
Reason for return
Photo of the product if it is broken
Customer's first name + last name
Customer's address

CANCELLATION

The consumer has the right to withdraw in accordance with the following provision if
the consumer is a natural person entering into a legal transaction for purposes that are not primarily related to
his commercial or professional activity:
a. Conditions for cancellation
Right of cancellation
The cancellation period is 14 days from the day on which you or a third party designated by you, other than the carrier, took possession of the goods.
As we operate a fully automated system, orders are fulfilled immediately upon submission.
Therefore, we cannot interrupt the shipping process until delivery, so no refunds can be made upon receipt of the goods.
To exercise your right of withdrawal, you must inform us, Amina Layla, of your decision to withdraw from this contract by means of a clear statement (e.g., by email). The cancellation is complete when we receive the goods. The buyer bears the cost of returning the goods. 
Tracking shipments in transit As our goods are shipped from Asia, there may be longer transit times that are beyond our control. If the goods are already on their way to you, the order cannot be canceled. Please wait until you receive the goods and then return them to us. Of course, you can notify us in advance that you are canceling the order.
In order to ensure the fastest possible return, we ask that you send us a shipping confirmation.

Consequences of withdrawal If you withdraw from this contract, we must refund all payments we have received from you, excluding delivery costs (except for additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery we offer), without delay and no later than fourteen days from the day we receive your notification of withdrawal from this contract and receipt of the goods. we offer), without delay and no later than fourteen days from the day we receive notification of your withdrawal from this contract and receive the goods. To make this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; and you will not incur any fees as a result of such refund. All returns will be sent to our central warehouse in Asia at the customer's expense.